What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File uploads are not deleted when using the autodelete submissions app

    Asked by coigis on October 24, 2016 at 01:37 PM
    Please clear my upload space. Thanks
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    Answered by coigis on November 07, 2016 at 10:21 AM

    Please clear my upload space. Thanks.

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    JotForm Support

    Answered by david on November 07, 2016 at 12:15 PM

    Your upload space has been cleared.  This ticket is still open and has been assigned to a developer.  Hopefully the phantom submissions will be cleared soon.

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    JotForm Developer

    Answered by hasan on November 08, 2016 at 05:02 AM

    Hello,

    We updated Auto Delete Submissions app to delete uploaded files too.

    Please let us know if you have any problems.

    Thanks.

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    Answered by coigis on November 22, 2016 at 02:38 PM

    Hi,

    The app is still not working. Can you please clear my upload space?

    Thanks.

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    JotForm Support

    Answered by david on November 22, 2016 at 04:01 PM

    I have cleared your upload space.  It looks like the previous uploads are what is causing the current count to be bugged. 

    This ticket is still open, I will add a note about the phantom files.