What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving submission emails?

    Asked by charlesu2004 on October 24, 2016 at 01:56 PM


    Ainda estou tendo sérios problemas com formulários preenchidos pelos clientes e que não são enviados para minha caixa de entrada do Outlook. Alguns formulários vão, outros não.


    Os últimos não estão entrando em minha caixa do outlook. Tenho outlook configurado pelo Gmail.


    Poderiam verificar, por gentileza?

    Page URL:

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    JotForm Support

    Answered by Nik_C on October 24, 2016 at 06:09 PM

    I checked email address associated with your form in our logs and below you can check my findings:

    As you can see all emails were sent to the email address. 

    Please check your Junk/Spam folder in your email since it can happen that some emails went there.

    If the issue persists, please let us know so we can take a closer look.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 03, 2016 at 04:22 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!