Why I'm not receiving submission emails?

  • charlesu2004
    Asked on October 24, 2016 at 1:56 PM

    Olá,

    Ainda estou tendo sérios problemas com formulários preenchidos pelos clientes e que não são enviados para minha caixa de entrada do Outlook. Alguns formulários vão, outros não.

     

    Os últimos não estão entrando em minha caixa do outlook. Tenho outlook configurado pelo Gmail.

     

    Poderiam verificar, por gentileza?

  • Nik_C
    Replied on October 24, 2016 at 6:09 PM

    I checked email address associated with your form in our logs and below you can check my findings:

    Why Im not receiving submission emails? Image 1 Screenshot 20

    As you can see all emails were sent to the email address. 

    Please check your Junk/Spam folder in your email since it can happen that some emails went there.

    If the issue persists, please let us know so we can take a closer look.

    Thank you!

  • Nik_C
    Replied on November 3, 2016 at 4:22 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    Why Im not receiving submission emails? Image 1 Screenshot 20

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!