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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Redirecting to Custom URL after Form Submission not working - any advice please!

    Asked by F4Mike on May 04, 2012 at 12:49 PM

    I've pasted the full redirect URL into the Thank You Custom URL field but it doesn't redirect. 

    Any suggestions on things to check / change, etc. 

    Many thanks for your help.

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    JotForm Support

    Answered by Goldo on May 04, 2012 at 02:52 PM

    Please check your set condition as it causes conflict. Removing the below condition would solve the issue.

    Go to: Setup & Embed > Conditions > Saved Conditions

    After your done making changes, please grab a fresh embed code and paste it on your website.

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    Answered by F4Mike on May 04, 2012 at 02:59 PM
    Very many thanks. That has solved the problem. Much appreciated.


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    Answered by pinoytech on May 04, 2012 at 03:03 PM

    In behalf of my colleague Goldo, you're welcome. If you need further assistance, please don't hesitate to contact us anytime.

    Thank you for using JotForm!

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    Answered by ductvacnw on August 02, 2013 at 02:22 PM

    I have this very same problem.

    1. I have a form that I want to redirect to a thank you page on my site.

    2. I choose to redirect to that page using the "Custom URL

    After form submission, redirect to a custom URL." setting.

    3. I get a "page not found" error in the browser. If I then place my cursor in the URL bar and hit enter it then shows up. I double and triple checked the url and it's fine.

    I have no conditions on this form.

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    Answered by pinoytech on August 02, 2013 at 02:54 PM


    Can you please create a separate thread with regards to your query and include URL of the form for further assistance?

    Thank you!