What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I had a friend show me your site... I signed up with my credit card... but... I upgraded HIS account.. I made a mistake i was and want my own account.

    Asked by edvieira on October 24, 2016 at 02:37 PM

    I paid with a canadian visa card. Howard L Elliott is name on card. I think the account I upgraded was Ed Viera

    site credit card upgraded
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    JotForm Support

    Answered by Kevin_G on October 24, 2016 at 08:05 PM

    I just checked the account edvieira and I can see it has been upgraded today to the bronze monthly subscription. 

    I had cancelled the subscription for this account so you can proceed upgrading your account.

    Please if you have any question, let us know.