Not getting email notifications from incident report form

  • IPSEMS
    Asked on October 24, 2016 at 2:45 PM

    The incident report form set up in JOTFORM was sending out email notifications. Resently it has stopped . Not sure why?

    Page URL: http://form.jotform.ca/form/51734396971264
  • Mike
    Replied on October 24, 2016 at 8:36 PM

    Your email addresses are not listed in our bounce list, and according to the account email history the email messages are being sent.

    There are five email recipients specified on that form. Are you facing the email delivery issue with some specific email address(es)?

  • Nik_C
    Replied on November 3, 2016 at 4:22 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    Not getting email notifications from incident report form Image 1 Screenshot 20

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!