What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not getting email notifications from incident report form

    Asked by IPSEMS on October 24, 2016 at 02:45 PM

    The incident report form set up in JOTFORM was sending out email notifications. Resently it has stopped . Not sure why?

    Page URL:
    http://form.jotform.ca/form/51734396971264

    report form email delivery
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    JotForm Support

    Answered by Mike on October 24, 2016 at 08:36 PM

    Your email addresses are not listed in our bounce list, and according to the account email history the email messages are being sent.

    There are five email recipients specified on that form. Are you facing the email delivery issue with some specific email address(es)?

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    JotForm Support

    Answered by Nik_C on November 03, 2016 at 04:22 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!