- onlineteamAsked on October 24, 2016 at 02:48 PM
I have my email address on my submission, but I can not getting it at all.
- JotForm SupportKevin_GAnswered on October 24, 2016 at 08:40 PM
I've checked the email address that you're using in your form and I can see it is in our bounce list, here is the reason:
Reason(s) : X-Postfix; unable to look up host mail9.bigcommerce.com: Name
I have also removed the email address from our bounce list and you should receive your emails now, please also check this guide so you avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues
If you're still experiencing issues with your email notifications, please try setting up SMTP in your form so you have more control over the emails: How-to-Setup-SMTP-for-a-Form
If you have any question, please let us know.