I can not get the email from the submissions

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    Asked on October 24, 2016 at 02:48 PM

    I have my email address on my submission, but I can not getting it at all.


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    Answered on October 24, 2016 at 08:40 PM

    I've checked the email address that you're using in your form and I can see it is in our bounce list, here is the reason: 

    Reason(s) : X-Postfix; unable to look up host mail9.bigcommerce.com: Name

    I have also removed the email address from our bounce list and you should receive your emails now, please also check this guide so you avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If you're still experiencing issues with your email notifications, please try setting up SMTP in your form so you have more control over the emails: How-to-Setup-SMTP-for-a-Form

    If you have any question, please let us know.