What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can not get the email from the submissions

    Asked by onlineteam on October 24, 2016 at 02:48 PM

    I have my email address on my submission, but I can not getting it at all.


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    JotForm Support

    Answered by Kevin_G on October 24, 2016 at 08:40 PM

    I've checked the email address that you're using in your form and I can see it is in our bounce list, here is the reason: 

    Reason(s) : X-Postfix; unable to look up host mail9.bigcommerce.com: Name

    I have also removed the email address from our bounce list and you should receive your emails now, please also check this guide so you avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If you're still experiencing issues with your email notifications, please try setting up SMTP in your form so you have more control over the emails: How-to-Setup-SMTP-for-a-Form

    If you have any question, please let us know.