Email notifications stopped working

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    hgullung
    Asked on October 24, 2016 at 03:32 PM
    https://form.jotform.com/52796458432163see forms in inbox but notifier not sending email to email address. Was working before
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    John_Benson
    Answered on October 24, 2016 at 09:59 PM

    Hi,

    I checked your conditions and I found out that one of your condition is missing an email address. Here's a screenshot:

    I also checked your notification, all email recipients are not in the bounce list. Please provide more information about the issue. 

    Here's my submission test:

    If I have misunderstood your concern or you have any further question, please feel free to contact us anytime. 

     

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    hgullung
    Answered on October 26, 2016 at 02:00 PM

    the issue I have is my notifier should go to two emails automatically  tiffany@nhometherapy.com and signininnhometherapyGmail.Com as well as the therapist who complete the form.  that appears to be working 

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    hgullung
    Answered on October 26, 2016 at 02:03 PM

    I checked the bounce list also for those two emails 

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    Kiran
    Answered on October 26, 2016 at 04:52 PM

    I have checked all the email addresses in our bounce list and they are not listed there. However, I notice that the email notification is being sent based on the conditions set on the form. Please be noted that if conditions are set on a notification, it will be sent only if the condition is true. If the conditions fail, the notification will not be sent. If you need to send a notification to any user irrespective of the conditions set, you'll need to add a new notification to the form.

    Also, I see that an email address is set incorrectly in one of the conditions set on the form that you may need to correct it.

    Hope this information helps! 

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    hgullung
    Answered on October 27, 2016 at 03:19 PM

    on my form under emails notifier 1 which should auto respond does not work. It used to. 

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    Kiran
    Answered on October 27, 2016 at 04:40 PM

    Since this notification is redirected to different email address based on the conditions, it will be sent only if the conditions are true.

    Otherwise, it will not be triggered. If you are referring to any particular condition set on the form, please let us know so that we can further investigate the issue. If you are referring to the email addresses set in the recipient addresses field, you'll need to setup a new notification with the same email addresses without setting up any conditions.

    Hope this information helps!