What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't log into my account

    Asked by Christie  on October 24, 2016 at 03:46 PM

    Hi there,

     

    I accidentally set up my account with a typo in my email address.  Now, I cannot access my jot form and results that I created.  Please call me to let me know.  I tried to send a reset password email, but it is not coming to my email address because the email it is trying to send to is incorrect.

     

    Please contact me at 952-457-9433

    Thanks,

    Christie Patka

    My Account can't can reset password thanks and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 24, 2016 at 10:00 PM

    I can see an account related to your email address and the username is k12learningsolutions, the email address used on that account is c******e@k-*********s*******s.com.

    Is this the email address that you're referring to? 

    If the username I provided is the one you used in your account, please only confirm us the email address you used when you opened your account, it should be the same in the current account settings so we can proceed updating your email address and set up the correct one. 

    We'll wait for your response.