What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submit button not working

    Asked by Regnillub on October 24, 2016 at 05:15 PM

    The submission for my online form is not working. It shows "please wait" and never continues I've tried Safari and Chrome, they both behave the same.


    Page URL:

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    JotForm Support

    Answered by John_Benson on October 24, 2016 at 10:42 PM

    I was able to replicate the issue. I'm stuck at the "please wait" after clicking the submit button. 

    Can you try embedding it again? But this time use the iFrame method. Here's the guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Let us know how it goes. 

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    Answered by Regnillub on October 25, 2016 at 08:04 PM

    The iFrame technique works correctly. Thanks!


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    JotForm Support

    Answered by John_Benson on October 25, 2016 at 09:24 PM

    My pleasure! :)

    If you have any other questions or concerns, feel free to contact us again.