What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Please enable also the option 'Make Form Responsive' in Form Designer / Form Layout of your form https://www.jotformeu.com/form/62801370948358
Is the form also embedded on a website? If it is, please share also to us the URL of your website where we can do further test of the form.
Hope this help. Let us know if still not resolve.
As it is a different question, I've split this thread into the link shown below in order to assist better by our Support team.
We will answer your question there.