What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Shipping field not showing on published form.

    Asked by hdegolier on October 24, 2016 at 10:18 PM

    When I edit my form the field for shipping information appears. When I publish and view it disappears. I checked the status and it's not a hidden field. Here's the link to the form: https://form.jotform.com/62975606323157

    Page URL:
    https://form.jotform.com/62975606323157

    Screenshot
    field not showing JotForm style size publish
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 25, 2016 at 01:05 AM

    It looks like you have a Show/Hide condition with an error, which is causing the Shipping field to not appear on your form.

    To resolve this issue, simply delete the condition with an error.

    Here's the result:

    If you need further assistance, please let us know.
    Regards.