What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Editing a form

    Asked by destinationmelbourne on October 24, 2016 at 11:55 PM

    I have created a form and shared it to all on our dabatase. Unfortunately I can no longer edit any of the information in the form. I've tried couple of times and clicked save but when I look back, the information is not saved.

    Is there a way I could edit the form? 

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    JotForm Support

    Answered by liyam on October 25, 2016 at 01:34 AM

    Hello destinationmelbourne,

    When you have shared your form, can you tell us how it was actually shared, was it a link leading to your created form? Or was it a created form then added into an HTML page, etc.? This way we'll be able to figure out what exactly is going on to why when editing your form it wasn't saving.

    Also, when previewing the form after saving, are you seeing the changes you've made in it?

    In editing the form, the basic method is simply going to your form builder and do your modifications there. After clicking the save button, it should be as good as published. This means after the saving of the form, viewing the direct link to your form provided by the system should reflect right away the changes you've made. 

    In addition, you can also try making a full refresh of your browser and then see if the changes are still not reflecting after doing this method.

    We'll look forward to your response.