My forms stop integrated with google sheet even though it shows otherwise.

  • acactw
    Asked on October 25, 2016 at 2:46 AM

    Hi,

        Just now I find  that one of the forms stop integrated with google sheet,i.e. when I upload the form, it didn't show data on the google sheet. It was very ok until last Saturday.( No one used it for three days).
    You can find out in the print screen that when I upload a form on 10/25, the data in the sheet still remained at 10/21. Please help me fix this. Thanks.

    Jotform Thread 970604 Screenshot
    Page URL: https://www.jotform.com/acactw/re
  • Chriistian Jotform Support
    Replied on October 25, 2016 at 3:09 AM

    I cloned your form and integrated it with my Google Spreadsheet. I sent several submissions and it appears that the data is sent to the google spreadsheet successfully. I am unable to replicate the issue that you encountered.

    My forms stop integrated with google sheet even though it shows otherwise Screenshot 20

    Please try removing the current Google Sheets integration on your form and clear your form cache. After doing so, reintegrate the form with Google Spreadsheets again. This will create a new spreadsheet and all the new and previous data should be sent there successfully.

    If the issue still persists, please let us know.
    Thank you.