How to change my password which I forgot?

  • Profile Image
    Sashido Ariyan 
    Asked on October 25, 2016 at 07:28 AM

    Im trying to reset my password, but jotform is not sending the email. I have forgotten my password and I want to make changes to my form but login rejects all my passwords. 

    This is form i had been working on: https://form.jotform.co/62862158284867

    Please help me.

     

  • Profile Image
    redyatech
    Answered on October 25, 2016 at 09:43 AM

    Dear Sashido Ariyan,

    Are you sure that you entered the same e-mail address with Jotform records? If you're sure about that, please also check your spam folder. It might be in spam folder. Or, you can send an e-mail to Jotform support team by clicking here.

    I tried to reset my password too. And there is no problem with it. 

  • Profile Image
    Kevin_G
    Answered on October 25, 2016 at 11:14 AM

    The account related to the form you've provided has the username sashido and the email address is s*****o@g***l.com.

    I have checked the email logs for the email address used on that account and I could not find any email with the reset instructions. 

    I would suggest you to try resetting your password again, please use either the username or the email address related to your account, otherwise you will not be able to receive the email. 

    If you still have problems resetting your password, please let us know. 

  • Profile Image
    Sashido Ariyan 
    Answered on October 25, 2016 at 03:44 PM
    Thanks for your kind assistance, i have now been able to reset my password and retrieve my form.
    thanks so much. its just that i signed up a year ago and i forgot few details. i have now written them down in my notebook.
    thanks a lot once again.
    Sashido Ariyan
    Director/Producer
    Chief CGI,SFX,VFX Artist
    [1465658887287_Mystic]
    Mystic Studios & Vinayak Productions
    CHAOS productions
    Lautoka, Fiji.
    Mob: +679 9295004
    California, USA.
    ________________________________
    ...
  • Profile Image
    Kevin_G
    Answered on October 25, 2016 at 04:50 PM

    Glad to know you were able to recover your password Sashido. 

    Please if you have any question or need further assistance, do not hesitate to contact us, we will be glad to help you. 

  • Profile Image
    Sammi Sam 
    Answered on November 21, 2016 at 12:56 AM

    Hi support,

    I have faced the same problem as Sashido Ariyan.   

    This is form i had been working on: www.jotform.me/form/62332524980455

    Please help me.

  • Profile Image
    candy
    Answered on November 21, 2016 at 02:34 AM

    Hello,

    I think you have duplicated thread. 

    I have answered your thread on the following link: https://www.jotform.com/answers/994313

    Thanks.