What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to change my password which I forgot?

    Asked by Sashido Ariyan  on October 25, 2016 at 07:28 AM

    Im trying to reset my password, but jotform is not sending the email. I have forgotten my password and I want to make changes to my form but login rejects all my passwords. 

    This is form i had been working on: https://form.jotform.co/62862158284867

    Please help me.


    Page URL:

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    Answered by redyatech on October 25, 2016 at 09:43 AM

    Dear Sashido Ariyan,

    Are you sure that you entered the same e-mail address with Jotform records? If you're sure about that, please also check your spam folder. It might be in spam folder. Or, you can send an e-mail to Jotform support team by clicking here.

    I tried to reset my password too. And there is no problem with it. 

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    JotForm Support

    Answered by Kevin_G on October 25, 2016 at 11:14 AM

    The account related to the form you've provided has the username sashido and the email address is s*****o@g***l.com.

    I have checked the email logs for the email address used on that account and I could not find any email with the reset instructions. 

    I would suggest you to try resetting your password again, please use either the username or the email address related to your account, otherwise you will not be able to receive the email. 

    If you still have problems resetting your password, please let us know. 

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    Answered by Sashido Ariyan  on October 25, 2016 at 03:44 PM
    Thanks for your kind assistance, i have now been able to reset my password and retrieve my form.
    thanks so much. its just that i signed up a year ago and i forgot few details. i have now written them down in my notebook.
    thanks a lot once again.
    Sashido Ariyan
    Chief CGI,SFX,VFX Artist
    Mystic Studios & Vinayak Productions
    CHAOS productions
    Lautoka, Fiji.
    Mob: +679 9295004
    California, USA.
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    JotForm Support

    Answered by Kevin_G on October 25, 2016 at 04:50 PM

    Glad to know you were able to recover your password Sashido. 

    Please if you have any question or need further assistance, do not hesitate to contact us, we will be glad to help you. 

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    Answered by Sammi Sam  on November 21, 2016 at 12:56 AM

    Hi support,

    I have faced the same problem as Sashido Ariyan.   

    This is form i had been working on: www.jotform.me/form/62332524980455

    Please help me.

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    JotForm Support

    Answered by candy on November 21, 2016 at 02:34 AM


    I think you have duplicated thread. 

    I have answered your thread on the following link: https://www.jotform.com/answers/994313