Google Sheets integration doesn't delete submissions when data is deleted in JotForm

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    Asked on October 25, 2016 at 08:42 AM

    We are using your Google Sheets integration, and it mostly works fine, except that when we delete a submission in Jotform, it is not deleted from Google Sheets. Since we are using JotForm as part of a booking system, this is very frustrating as every time we want to delete something we have to delete it both in Jotform and in Google Sheets, making errors likely and taking up unnecessary time.

    Please could you rectify this.

    Many thanks.

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    Answered on October 25, 2016 at 10:46 AM

    Unfortunately, that is not possible, delete submission will delete only from submissions page and not from Google Spreadsheet.

    Once submissions are synchronized with Google Spreadsheet, they are out of control of JotForm since they are in Google Spreadsheet.

    Hope this helps.

    Please let us know if we can be of any more assistance.

    Thank you!

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    Answered on October 25, 2016 at 11:15 AM

    It's simple, if your code can add submissions to the Google Spreadsheet then it can (and should) delete them too.

    When a submission is deleted from Jotform submissions page, your Google Sheets integration needs to identify that submission in the spreadsheet (use the submission date/time to identify it) and delete the row.

    Please fix this as it is a frustrating bug in your app. Thanks.

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    Answered on October 25, 2016 at 01:28 PM

    When data is removed from JotForm it is intentionally not removed from integrated services.  This is to allow users to keep a backup of their data on other platforms while still being able to delete the data from their JotForm account to clear up space. 

    I will submit a feature request to see if there is an option that can be added to allow for deleting data from integrated Google docs spreadsheets when the data is removed from JotForm.  I cannot say if or when this functionality may be added, however, we will let you know via this thread if there is are any updates to the status of your request.

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    Answered on November 03, 2016 at 10:35 AM

    Ok, thank you for your explanation and help :)

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    Answered on November 03, 2016 at 11:41 AM

    Very welcome.  If there is any progress on this request, we will let you know via this thread.

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    Answered on December 11, 2016 at 10:57 PM

    I am requesting this feature update as well. 

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    Answered on December 12, 2016 at 12:47 AM

    @iStore, since you posted a reply to this thread, you are now subscribed to it as well. You'll get an email if/when there's an update from our end regarding this request.

    If you wish to be updated on your own separate thread, you're free to post one here.

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    Answered on July 07, 2017 at 07:44 PM

    This would be very useful.

    NOTE: google sheets has version history so backup is covered.

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    Answered on July 07, 2017 at 11:26 PM

    Thanks for your comment, ueca. We'll inform you once we have updates on this thread.