What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Sheets integration doesn't delete submissions when data is deleted in JotForm

    Asked by tfree9 on October 25, 2016 at 08:42 AM

    We are using your Google Sheets integration, and it mostly works fine, except that when we delete a submission in Jotform, it is not deleted from Google Sheets. Since we are using JotForm as part of a booking system, this is very frustrating as every time we want to delete something we have to delete it both in Jotform and in Google Sheets, making errors likely and taking up unnecessary time.

    Please could you rectify this.

    Many thanks.

    Page URL:
    https://eu.jotform.com/submissions/60522360938354

    Submissions delete submissions spreadsheet automatically delete
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    JotForm Support

    Answered by Nik_C on October 25, 2016 at 10:46 AM

    Unfortunately, that is not possible, delete submission will delete only from submissions page and not from Google Spreadsheet.

    Once submissions are synchronized with Google Spreadsheet, they are out of control of JotForm since they are in Google Spreadsheet.

    Hope this helps.

    Please let us know if we can be of any more assistance.

    Thank you!

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    Answered by tfree9 on October 25, 2016 at 11:15 AM

    It's simple, if your code can add submissions to the Google Spreadsheet then it can (and should) delete them too.

    When a submission is deleted from Jotform submissions page, your Google Sheets integration needs to identify that submission in the spreadsheet (use the submission date/time to identify it) and delete the row.

    Please fix this as it is a frustrating bug in your app. Thanks.

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    JotForm Support

    Answered by david on October 25, 2016 at 01:28 PM

    When data is removed from JotForm it is intentionally not removed from integrated services.  This is to allow users to keep a backup of their data on other platforms while still being able to delete the data from their JotForm account to clear up space. 

    I will submit a feature request to see if there is an option that can be added to allow for deleting data from integrated Google docs spreadsheets when the data is removed from JotForm.  I cannot say if or when this functionality may be added, however, we will let you know via this thread if there is are any updates to the status of your request.

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    Answered by tfree9 on November 03, 2016 at 10:35 AM

    Ok, thank you for your explanation and help :)

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    JotForm Support

    Answered by david on November 03, 2016 at 11:41 AM

    Very welcome.  If there is any progress on this request, we will let you know via this thread.