What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving submission emails after the form is submitted.

    Asked by JuiceAcademy on October 25, 2016 at 08:50 AM

    Hi there,

    I complained last week RE not receiving applications via our jot form on the follow page: http://www.juiceacademy.co.uk/apprentices-apply

    They have been stored into the actual jot form website, but not sent via email to apprenticeships@juiceacademy.co.uk

    We have set up a new application form for a separate programme, and have found two applications stored in the website, but nothing via email.

    We rely on the email notifications due to staff capacity and time and it looks extremely unprofessional and slack if we're not responding to our applicants. As an apprenticeship and training providers, we are dealing with people's futures so it's really not fair on them.

    As we're paying for this service, I'd appreciate this being looked into ASAP as I've had to complain on two separate occasions now. 

    Thanks,
    Carly

    email receiving Via via email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 25, 2016 at 10:59 AM

    Hello Carly,

    I did check your last edited form "Graduate Job App Form" and did not find any issue with that. You have configured your email alert correctly and you should receive submission emails without any problem.

    I also checked our email logs and found that the submission emails are being sent successfully. Please check the logs below:

    [2016-10-24 15:52:41] Submission #353147960731109652 Form #62923084252353 SENT to apprenticeships@juiceacademy.co.uk from noreply@jotform.com via AMAZONSES 

    [2016-10-24 14:35:17] Submission #353143316191420965 Form #62923084252353 SENT to apprenticeships@juiceacademy.co.uk from noreply@jotform.com via AMAZONSES 

    [2016-10-19 09:00:34] Submission #352691234640118222 Form #62923084252353 SENT to apprenticeships@juiceacademy.co.uk from noreply@jotform.com via AMAZONSES 

    [2016-10-19 08:33:19] Submission #352689599640108704 Form #62923084252353 SENT to apprenticeships@juiceacademy.co.uk from noreply@jotform.com via AMAZONSES 

    I would suggest you to please check your spam folder and see if emails ended up there. You may also like to speak to your email service provider and ask them to whitelist our domain names to ensure the delivery of emails. You may like to take a look at the following guide to grab the list of domain names which needs to be whitelisted:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 03, 2016 at 04:23 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!