Not receiving submission emails after the form is submitted.

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    Asked on October 25, 2016 at 08:50 AM

    Hi there,

    I complained last week RE not receiving applications via our jot form on the follow page:

    They have been stored into the actual jot form website, but not sent via email to

    We have set up a new application form for a separate programme, and have found two applications stored in the website, but nothing via email.

    We rely on the email notifications due to staff capacity and time and it looks extremely unprofessional and slack if we're not responding to our applicants. As an apprenticeship and training providers, we are dealing with people's futures so it's really not fair on them.

    As we're paying for this service, I'd appreciate this being looked into ASAP as I've had to complain on two separate occasions now. 


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    Answered on October 25, 2016 at 10:59 AM

    Hello Carly,

    I did check your last edited form "Graduate Job App Form" and did not find any issue with that. You have configured your email alert correctly and you should receive submission emails without any problem.

    I also checked our email logs and found that the submission emails are being sent successfully. Please check the logs below:

    [2016-10-24 15:52:41] Submission #353147960731109652 Form #62923084252353 SENT to from via AMAZONSES 

    [2016-10-24 14:35:17] Submission #353143316191420965 Form #62923084252353 SENT to from via AMAZONSES 

    [2016-10-19 09:00:34] Submission #352691234640118222 Form #62923084252353 SENT to from via AMAZONSES 

    [2016-10-19 08:33:19] Submission #352689599640108704 Form #62923084252353 SENT to from via AMAZONSES 

    I would suggest you to please check your spam folder and see if emails ended up there. You may also like to speak to your email service provider and ask them to whitelist our domain names to ensure the delivery of emails. You may like to take a look at the following guide to grab the list of domain names which needs to be whitelisted: 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    Answered on November 03, 2016 at 04:23 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!