Unable to download a single PDF file of multiple submissions

  • Profile Image
    MassArt
    Asked on October 25, 2016 at 10:48 AM

    Hello,

     

    I am trying to download the submissions for one of my jot forms.  The form has 152 submissions all containing images.  I have tried several times to try to download the PDF of the the submissions and the application fails after downloading the first 40.  Is there anything you can do to help me?

    Thank you

     

  • Profile Image
    Boris
    Answered on October 25, 2016 at 12:34 PM

    There are limits to how big a PDF file our system can generate. If your images in the 40 submissions are well over 100 MB, the system may fail to generate such a huge PDF file of the submissions.

    In such a case, it is better to download your uploaded files separately, by following this guide:

    https://www.jotform.com/help/356-How-to-Download-the-Submission-Files

    And to export submission data into formats such as Excel or CSV:

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    I hope this helps.