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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Products: First option cannot be unselected

    Asked by eurosoccerusa on October 25, 2016 at 11:28 AM

    I have gotten calls saying that customers cannot "unselect" the first product, and its price is added to their total. I tested the form and found this to be the case. 

    Please advise as soon as possible.

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    JotForm Support

    Answered by ashwin_d on October 25, 2016 at 01:41 PM

    Hello eurosoccerusa,

    With which form you are having this issue with? I did test your last edited form "Playa Vista Soccer Academy" and did not find any issue with that. First product is not selected by default but it has second product as selected by default and I was able to change the selection. Please check the screenshot below:


    Have you embedded your form in any webpage? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by eurosoccerusa on October 25, 2016 at 02:05 PM

    It looks like that first product was selected as "required" in Payment Wizard. I didn't realize I had done that, and have fixed the problem.

    Thank you!