What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Account has been Locked due to being over limit

    Asked by CLDesignStudios on October 25, 2016 at 12:15 PM

    My Account has been locked, how can i unlock it? I deleted the form that was causing the issue. Thanks

    My Account locked thanks how how can i
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    JotForm Support

    Answered by david on October 25, 2016 at 02:26 PM

    I checked your account and it is currently over limit for payment submissions.  Free accounts can receive up to 10 payments per month, your account has received 11.  To restore your form will require either upgrading to a Bronze and above level subscription or waiting until the monthly reset on the first of November. 

    The monthly reset occurs on the first day of each calendar month for all users.