What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting email notifications when someone fills out a form

    Asked by jeannielynnhuff on October 25, 2016 at 01:03 PM

    Hi, I used to get email notifications when someone filled out a form. Now it is not notifying me. Please help 

    email notifications email Getting a
  • Profile Image
    JotForm Support

    Answered by Kiran on October 25, 2016 at 03:09 PM

    I see that your email address is in our bounce list and so you are not receiving emails to this address. I have now removed it from the bounce list and you should be able to receive emails without any issue. 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please check and let us know if the issue still persists. We will be happy to assist.