What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to downgrade to Free?

    Asked by uicfigform on October 25, 2016 at 01:23 PM

    Thank you for your wonder service. Jotform is very helpful.


    Being a student organization at the University of Illinois at Chicago, we have "seasonal" periods where we have large amounts of initial membership submissions. We do not expect to sign-up 10 plus members a month anymore so I would like to downgrade our package to Free. We will upgrade again for a month or two next semester.

    Thanks for your time.

    Justin Monaco 

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    JotForm Support

    Answered by Nik_C on October 25, 2016 at 03:37 PM

    Hello Justin,

    Thank you for nice words, we appreciate that.

    You can downgrade by following:

    1. Go to your Billing page while you're logged in:

    2. And just click on Downgrade button:

    Please let us know if you need additional help.

    Thank you for using our services!