How to downgrade to Free?

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    Asked on October 25, 2016 at 01:23 PM

    Thank you for your wonder service. Jotform is very helpful.


    Being a student organization at the University of Illinois at Chicago, we have "seasonal" periods where we have large amounts of initial membership submissions. We do not expect to sign-up 10 plus members a month anymore so I would like to downgrade our package to Free. We will upgrade again for a month or two next semester.

    Thanks for your time.

    Justin Monaco 

  • Profile Image
    Answered on October 25, 2016 at 03:37 PM

    Hello Justin,

    Thank you for nice words, we appreciate that.

    You can downgrade by following:

    1. Go to your Billing page while you're logged in:

    2. And just click on Downgrade button:

    Please let us know if you need additional help.

    Thank you for using our services!