What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mails not getting through

    Asked by boquiaches on May 04, 2012 at 07:12 PM

    Hi,

    My username is boquiaches and my mail is boquiaches@hotmail.com

    Though the test mail does arrive to my inbox

    The forms are not getting through my mail, but are being registered in My Forms results in Jot Forms website

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    Answered by pinoytech on May 04, 2012 at 07:36 PM

    Hi,

    Can you please try to change your Sender Email to noreply@jotform.com and see if this solve the issue?

    If the said issue still persist after doing that, please whitelist the following IP Addresses on your mail provider side.

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    Hope this helps. If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm!

  • Profile Image

    Answered by boquiaches on May 04, 2012 at 07:39 PM

    Thanks, it did help!

  • Profile Image

    Answered by pinoytech on May 04, 2012 at 07:41 PM

    Good to hear that. If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you for using JotForm!