What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to down grade my subscription, but I do not know how. Can you please guide me through the process. Thank you

    Asked by GEARBOX on May 04, 2012 at 07:32 PM
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    Answered by pinoytech on May 04, 2012 at 07:40 PM


    Upon checking your account details, I have found out that you are using credit card to pay for your Premium Subcription.

    To cancel your subscription (and keep it as a free acount):

    1.  Go to your Account Setting then click Cancel Subscription button below your account information.

    2.  After being redirected to a Plimus page where your Plimus account ID (long string of numbers) is already prefilled, find your Plimus password in the email message that you received when you first paid for your subscription.

    3.  If you cannot find your password, you can have it reset here.

    4.  Log in to Plimus then cancel your subscription.

    Let me know if you're having problems cancelling your subscription. Thank you and have a great day!

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    Answered by GEARBOX on May 04, 2012 at 07:52 PM

    Thank you! Your service worked great while my website was active!

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    Answered by pinoytech on May 04, 2012 at 08:00 PM

    You're welcome! If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you for using JotForm!