What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to sell digital products

    Asked by ryvonne on October 25, 2016 at 03:39 PM

    Can I sell digital products and have the product accessed after purchase?

    digital purchase product and after
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    JotForm Support

    Answered by Jim_R on October 25, 2016 at 08:52 PM

    Hello @ryvonne, I'm seeing this is a duplicate of this thread https://www.jotform.com/answers/668619

    Please refrain from posting multiple threads regarding the same issue so we can focus on helping you on the original thread.

    If you have a followup question about this topic, just open this page https://www.jotform.com/answers/668619 and post your reply from there, thanks!

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    Answered by ryvonne on October 25, 2016 at 11:44 PM
    This is such a RUDE response.
    *Robyn Gaskins Smith*
    *Real Estate Consultant*
    *The Visions Real Estate Team*
    *240-224-3080*
    ...
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    Answered by ryvonne on October 25, 2016 at 11:44 PM
    I wasn't asking CHARLIE, I was asking JOTFORM, who I paid to use their
    service. HIs advice is NOT what I wanted. If this is your only advice fine.
    There are many other platforms who can do much better than this. I just
    wanted to double check to see if you advanced in your offering over the
    past year....
    *Robyn Gaskins Smith*
    *Real Estate Consultant*
    *The Visions Real Estate Team*
    *240-224-3080*
    ...
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    JotForm Support

    Answered by owen on October 26, 2016 at 04:22 AM

    Hi Robyn,

    Charlie is a part of our Support team here at JotForm. Here on this forum, we are trying to answer your questions and resolve your issues as a team. Of course, we can provide you further assistance upon your clearance. 

    Please kindly clarify how you want to configure your form. You can definitely sell digital products through the forms you create via JotForm. I think, you want to sell downloadable goods and here is how you can do it:

    When the payment transaction is completed you can redirect your customers to a different page instead of a simple "Thank You" page. You can enter the source URL of your downloadable good to here on "Thank You" tab:

    With this configuration, once the customer completes the form after payment she will be redirected to the download source and the download will start automatically.

    Please check this and let us know if this is not how you want your form. We will surely provide further assistance if not. 

    Do contact us whenever you need assistance. We will be glad to be helping you. 

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    Answered by ryvonne on October 26, 2016 at 07:44 AM
    Disregard. Payhip was much easier and the customer service was not
    offensive.
    *Robyn Gaskins Smith*
    *Real Estate Consultant*
    *The Visions Real Estate Team*
    *240-224-3080*
    ...
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    JotForm Support

    Answered by Nik_C on October 26, 2016 at 10:14 AM

    We're sorry you felt that way. 

    What my colleague(Jim) was trying to say is that we tend to keep one problem in one thread so any of our colleagues can easily see the history of resolving your issue and continue in resolving it. I'm sure he didn't want to sound rude.

    If we can be of any additional assistance please let us know.

    Thank you!