What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do all sub-user accounts have their own unique keys?

    Asked by Jay on October 25, 2016 at 04:54 PM

    Do all sub-user accounts have their own unique keys? or will there be 1 key for all users?



    This is a re-post of a comment on Introducing Encrypted Forms: The Ultimate in Online Form Security

    unique sub-user all OR
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    JotForm Support

    Answered by Jim_R on October 25, 2016 at 10:48 PM

    Hello Jay, only 1 private key will be generated per account. If you're a JotForm account owner and would like your subusers to gain access to encrypted submission data, just share the .key file you downloaded when you first enabled Form Encryption.

    On the other hand, if you're a subuser of someone else's JotForm account, then ask him/her to share the private key with you so you can view encrypted submissions.