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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form posted automatically over and over again.

    Asked by Temesta on October 25, 2016 at 04:58 PM

    Hello,

    I'm not sure what's wrong, but one specific submission is being repeated multiple times every day on random times. I have contacted the user and he is not aware of making multiple submissions. Do you have any clue what's going on? I've added a screenshot where this submission is highlighted.

    Thank you,

    Maarten

    Screenshot
    and Submissions hello Day
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    JotForm Support

    Answered by Chriistian on October 25, 2016 at 10:44 PM

    It might be possible that the user has the Thank You page of your form saved on a tab on their browser, and so every time they open the browser the Thank You page gets loaded, which in turn resubmits the form. Please ask them to clear their browser cache to see if that resolves the issue.

    To stop receiving multiple submissions from the same user, I would suggest that you setup Unique Submissions on your form. Please follow this guide on How to Set Unique Submissions on a Form

    Please let us know if you need further assistance. Thank you.

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    Answered by Temesta on October 27, 2016 at 10:52 AM

    Ok Thank you for the advice. I'll try to find a solution