What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form gets this message "Form not found, this form is disabled."

    Asked by Pexform on October 25, 2016 at 05:52 PM

    Welcome,

    my form get this message

    Form not found

    This form is disabled.

     

     

     

     

     

    Page URL:
    https://form.jotformz.com/62986112828666

    form is disabled style size message font
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 26, 2016 at 12:15 AM

    Your account was autosuspended by our phishing detector, which is why your forms are currently disabled. Please allow me to inform you that collecting login credentials (username/password) is strictly prohibited on jotform, and it is a violation of our terms

    Please delete the fields on your form that have the word "password" in them.

    Once you have deleted the field, let us know on this thread and we will remove the suspension on your account accordingly. Thank you.

  • Profile Image

    Answered by Pexform on October 26, 2016 at 06:03 PM

    Deleted field!

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 26, 2016 at 09:51 PM

    Thank you for deleting the mentioned fields. I checked your forms and they no longer violate any of our terms, so I have now removed the suspension on your account. You should be able to use your forms without any issue. Cheers.