What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our app suddenly quit registering location.

    Asked by Seqreports on October 25, 2016 at 07:00 PM

    App was working fine ear.lier today, suddenly all our employees called with same issue. Error on form, location required. We have tried turning phones and tablets off and on. And no change.

    Page URL:
    https://form.jotform.com/52150938520956

    app same all and
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    JotForm Support

    Answered by Chriistian on October 26, 2016 at 01:53 AM

    I did some tests on a cloned version of your form. So far during my tests, I am able to submit the cloned form successfully. I get redirected to the Thank You page without any issues.

    Here's the link to the cloned form: https://form.jotform.com/62991488297981 

    I have cleared your form cache to refresh the form. Please ask your employees to clear the browser cache on their devices and try submitting the form again.

    If the issue still persists, please let us know. I would also like to ask for your permission do some tests directly on your form. Thank you.