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    Auto responder doesn't include quantity

    Asked by fitmealsmurray on October 25, 2016 at 10:36 PM

    I'm still having issues with the auto respond emails... so frustrated because I can't figure out why it's not showing the quantity in the emails.  I'm not able to confirm any of the orders... Please help.

    Page URL:

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    JotForm Support

    Answered by candy on October 26, 2016 at 04:03 AM


    I've cloned your form and tried on my side.

    I've changed your Autoresponder email as you can see below:

    I've written Quantity and their IDs near the meal names.

    In order to test; I've fulfilled the form, clicked the Submit button. I've received an autoresponder email as you can see the screenshot below:

    If you prefer, you can change the autoresponder email as the following screenshot:

    So that, I have received an autoresponder email to my email address as the following screenshot:

    I recommend you to change the notification email as you can do in the autoresponder email.

    If you need further assistance, do not hesitate to contact us.

    Thanks in advance.

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    Answered by fitmealsmurray on October 26, 2016 at 08:44 AM
    Is there an easy way to do this? Or do I have to manually change each auto responder on each form? Hand typing all those codes increases my risk for errors 😬 looking for a blanket fix for all the active forms. Thanks!!
    Anne-Marie Tanner
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    JotForm Support

    Answered by candy on October 26, 2016 at 08:51 AM

    Hello Anne-Marie,

    This is the easiest way to fix the issue. Also, you can copy and paste the following table into the content of your autoresponder email and you can modify it:

        Yay! Here's your FitMeals Order
    Name {name}
    Phone Number {phoneNumber}
    Delivery or Pick up Location: {deliveryOr39}
    Delivery address: {andDelivery}
    Monday's Entree - Naked Beef Taco {mondaysEntree}
    Quantity: {input32}
    Tuesday's Entree - Chipotle Pork Tenderloin {tuesdaysEntree9}
    Quantity: {input34}
    Wednesday's Entree -Thai Turkey Wrap {wednesdaysEntree}
    Quantity: {input38}
    Thursday's Entree - Sloppy Joe Sweet Potato {thursdaysEntree}
    Quantity: {input35}
    Friday's Entree - Chicken, Strawberry & Spinach Salad {fridaysEntree6}
    Quantity: {input36}
    Would you like Breakfast too? Bacon & Eggs w/fruit {wouldYou}
    E-mail {email}

    Also, find this link to see the explanation of autoresponder and notification emails.

    Kindly try and if you need further assistance, do not hesitate to contact us.