What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Please wait" indefinitely with encrypted form

    Asked by pascaletessier on October 25, 2016 at 10:49 PM

    When I try to submit a form that was encrypted with a public key that I provide, it keeps blocking and displaying "Please wait" indefinitely.

    Thanks a lot for your help!

    Page URL:
    https://form.jotform.com/62987759793281

    Screenshot
    please wait thanks and displaying
  • Profile Image
    JotForm Support

    Answered by Kiran on October 26, 2016 at 03:59 AM

    I have tested the form encryption cloning your JotForm to my account and it is working fine at my end. It seems to be an issue with the form itself. Could you try disabling the Form encryption once and save the form? Then reopen the form and enable the Form encryption again to see how it works. 

    You may also try creating a new encrypted form and see if it is working fine. Let us know the results so that we can further look into the issue.

    Thank you!