What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Download PDF has stopped workng

    Asked by marvl53 on October 25, 2016 at 11:12 PM


    I have created a form.  Initially, I was able to download a fillable PDF form but after a few edits, I am no longer able to do that.  The "working" icon just continues to endlessly rotate.


    Thanks for your help.

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    JotForm Support

    Answered by Kiran on October 26, 2016 at 04:14 AM

    We are sorry for the inconvenience this may have caused. We had a temporary issue with creating PDF forms. However, the issue is now resolved by our amazing backend team and you should be able to create the PDF forms without any issue.

    Could you test it once again and let us know if the issue still persists? We will be happy to assist you further. 

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    Answered by marvl53 on October 26, 2016 at 06:18 AM

    Thanks to you and the backend team.  Download PDF is working once again.

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    Answered by timcpnz on October 26, 2016 at 09:34 PM

    Hi Guys,


    My create PDF is stuck on "working".


    Can you please assist?

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    JotForm Support

    Answered by ashwin_d on October 27, 2016 at 02:31 AM

    Hello timcpnz,

    I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/972980

    Thank you!