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    Email notifications stopped on Sept 24th

    Asked by matguthrie on October 26, 2016 at 12:47 AM


    We have a form, AUS - Teacher Discount, that is supposed to send email notifications to customerservice@dharmabums.com.au. It notifications stopped on the 24th September. I have tried to send test emails, and also changed the email address for testing purposes, but no emails are coming through. Can you please investigate.



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    JotForm Support

    Answered by owen on October 26, 2016 at 04:59 AM

    Hi Mat,

    I have cloned your form and ran a test submission. I received the notification email without a problem. However, when I check the email log of the account customerservice@dharmabums.com.au I can confirm that there are lots of emails which failed to deliver. 

    I will investigate the issue. I have also ran a test submission on your actual form. Seemingly you received the notification email without an issue. The problem is with your older email account that I mentioned above, obviously. 

    Please allow me some time to further investigate the issue with it. I will let you know once I find out what's wrong with customerservice@dharmabums.com.au.

    Thank you for reporting this. Please contact us whenever you need assistance.