What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving submissions to my email?

    Asked by PartySecure on October 26, 2016 at 12:50 AM

    J'ai créé un nouveau formulaire vers un autre courriel

    je ne recois pas les courriels  fonctionne pas

    pouvez vous m'aider

    Page URL:
    https://form.jotform.com/PartySecure/travail

    submissions not receiving email
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 26, 2016 at 04:47 AM

    I checked email associated with form embedded in URL your provided and I found out that it ended in our Bounce list, the reason is below:

    Reason(s) : X-Postfix; connect to massagexquis.ca[149.56.110.208]:25:

    I removed your email from our Bounce list and you should be able to receive emails now.

    We're sorry for the inconvenience. 

    I would advise you to check this guide on how to prevent such issues.

    If you have any additional questions please let us know.

    Thank you!