Submissions: Showing blank in submissions tab

  • Profile Image
    Winterstog
    Asked on October 26, 2016 at 06:16 AM

    Hi,

    I have used a survey form every month now for a year, but suddenly all the submissions are gone, and the new replies does not show either...

    What have happened??

  • Profile Image
    Nik_C
    Answered on October 26, 2016 at 09:47 AM

    We're sorry for this inconvenience. 

    Could you please try switching your Data to US servers. To do that please follow.

    1. Log in to your JotForm account and go to Data:

    2. Uncheck Europe Datacenter:

    Please let us know if the issue persists.

    Thank you!

  • Profile Image
    Winterstog
    Answered on October 27, 2016 at 03:17 AM

    This box was not checked....

    And all my submissions are still gone.

    Please let me know how to proceed!

     

  • Profile Image
    Nik_C
    Answered on October 27, 2016 at 03:50 AM

    Can you please let us know on which account is that happening since I found several accounts under your IP address? This account that you're writing from doesn't have any form created.

    We'll wait for your response so we can investigate further.

    Thank you!

  • Profile Image
    Winterstog
    Answered on October 31, 2016 at 04:11 AM

    I inherited this account from the person who held this position before, so I am not sure.

    It says that the form is shared from a folder called "coorfm", does that help you?

  • Profile Image
    Nik_C
    Answered on October 31, 2016 at 05:32 AM

    Yes, that was helpful. Thank you!

    I checked your account and it is a sub-user of coorfm account. I did a test submission and it came out blank as others did as well. 

    I forwarded this thread to our backend team for further checkings. And we will get back to you here as soon as possible.

    Thank you!

  • Profile Image
    Winterstog
    Answered on October 31, 2016 at 05:45 AM

    Ok, thank you!

    Hope you'll find a solution as soon as possible as we use the tool to report to our client, and there is deadlines involved..

     

  • Profile Image
    Nik_C
    Answered on October 31, 2016 at 06:59 AM

    You're welcome.

    Please rest assured that our developers will check this problem as soon as possible and we will let you know about the outcome.

    Thank you!

  • Profile Image
    Winterstog
    Answered on November 04, 2016 at 06:43 AM

    Hi,

    My problem still haven't been solved - do you know if they soon will find out?

    It is starting to be a bit critical for my work...

     

     

  • Profile Image
    Nik_C
    Answered on November 04, 2016 at 07:04 AM

    Unfortunately, we don't have any update at this time.

    But I'll follow up with the developer assigned for any new information.

    Thank you for your understanding.

  • Profile Image
    paulsimpson
    Answered on November 04, 2016 at 02:00 PM

    Hi,

    You will now be able to view the form submissions from your account. Please ensure you use our EU domain when accessing our site from now on. E.g. https://eu.jotform.com/submissions/51721986836972

     

    Regards

    Paul

  • Profile Image
    Winterstog
    Answered on November 07, 2016 at 02:29 AM

    Great, now it works. Thank you!