What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions: Showing blank in submissions tab

    Asked by Winterstog on October 26, 2016 at 06:16 AM

    Hi,

    I have used a survey form every month now for a year, but suddenly all the submissions are gone, and the new replies does not show either...

    What have happened??

    Screenshot
    Submissions doesn't show
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 26, 2016 at 09:47 AM

    We're sorry for this inconvenience. 

    Could you please try switching your Data to US servers. To do that please follow.

    1. Log in to your JotForm account and go to Data:

    2. Uncheck Europe Datacenter:

    Please let us know if the issue persists.

    Thank you!

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    Answered by Winterstog on October 27, 2016 at 03:17 AM

    This box was not checked....

    And all my submissions are still gone.

    Please let me know how to proceed!

     

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    JotForm Support

    Answered by Nik_C on October 27, 2016 at 03:50 AM

    Can you please let us know on which account is that happening since I found several accounts under your IP address? This account that you're writing from doesn't have any form created.

    We'll wait for your response so we can investigate further.

    Thank you!

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    Answered by Winterstog on October 31, 2016 at 04:11 AM

    I inherited this account from the person who held this position before, so I am not sure.

    It says that the form is shared from a folder called "coorfm", does that help you?

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    JotForm Support

    Answered by Nik_C on October 31, 2016 at 05:32 AM

    Yes, that was helpful. Thank you!

    I checked your account and it is a sub-user of coorfm account. I did a test submission and it came out blank as others did as well. 

    I forwarded this thread to our backend team for further checkings. And we will get back to you here as soon as possible.

    Thank you!

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    Answered by Winterstog on October 31, 2016 at 05:45 AM

    Ok, thank you!

    Hope you'll find a solution as soon as possible as we use the tool to report to our client, and there is deadlines involved..

     

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    JotForm Support

    Answered by Nik_C on October 31, 2016 at 06:59 AM

    You're welcome.

    Please rest assured that our developers will check this problem as soon as possible and we will let you know about the outcome.

    Thank you!

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    Answered by Winterstog on November 04, 2016 at 06:43 AM

    Hi,

    My problem still haven't been solved - do you know if they soon will find out?

    It is starting to be a bit critical for my work...

     

     

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    JotForm Support

    Answered by Nik_C on November 04, 2016 at 07:04 AM

    Unfortunately, we don't have any update at this time.

    But I'll follow up with the developer assigned for any new information.

    Thank you for your understanding.

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    JotForm Support

    Answered by paulsimpson on November 04, 2016 at 02:00 PM

    Hi,

    You will now be able to view the form submissions from your account. Please ensure you use our EU domain when accessing our site from now on. E.g. https://eu.jotform.com/submissions/51721986836972

     

    Regards

    Paul

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    Answered by Winterstog on November 07, 2016 at 02:29 AM

    Great, now it works. Thank you!