What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How secure is JotForm?

    Asked by anna281975 on October 26, 2016 at 06:45 AM

    Hi there - we are using JotForms for our business & will be holding sensitive client information...can you let me know how secure this information will be?

     

    Thanks in advance,

    Anna

     

     

    thanks information let in
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    JotForm Support

    Answered by candy on October 26, 2016 at 07:43 AM

    Dear Anna,

    All submission data on our server are secure. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks.

    If you use SSL/secure form URL to accept the submission, the data transferred from your browser to our server will also be secure. We support high-grade 256-bit encryption.

    You have an option where you can select if you want the form data to be secured. You can use the secure / SSL form URL or embed script. Here is a guide on how to receive SSL submissions: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    Please be informed that in free accounts you can only receive 10 secure / SSL submissions. Please check our pricing page for more information on available plans and it's submission limits.

    "Early Oct 2015, the Safe Harbor framework was nullified by the highest court in Europe, which meant EU users no longer had a legal safeguard guiding how their data was handled by US companies. In response to this, JotForm has taken the groundbreaking step of offering its EU users the opportunity to store their data exclusively in Europe. This ensures EU users can retain their data in their own jurisdiction, which follows their specific data privacy requirements" More information can be found here: http://www.jotform.com/eu-safe-forms/

    Also, please see our updated Privacy policy here. http://www.jotform.com/privacy/

    If you need further clarification or need to ask a specific question, do not hesitate to contact us here. We will be glad to help you.

    Thank you for using Jotform.

    Best Regards,