How secure is JotForm?

  • Profile Image
    Asked on October 26, 2016 at 06:45 AM

    Hi there - we are using JotForms for our business & will be holding sensitive client information...can you let me know how secure this information will be?


    Thanks in advance,




  • Profile Image
    Answered on October 26, 2016 at 07:43 AM

    Dear Anna,

    All submission data on our server are secure. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks.

    If you use SSL/secure form URL to accept the submission, the data transferred from your browser to our server will also be secure. We support high-grade 256-bit encryption.

    You have an option where you can select if you want the form data to be secured. You can use the secure / SSL form URL or embed script. Here is a guide on how to receive SSL submissions:

    Please be informed that in free accounts you can only receive 10 secure / SSL submissions. Please check our pricing page for more information on available plans and it's submission limits.

    "Early Oct 2015, the Safe Harbor framework was nullified by the highest court in Europe, which meant EU users no longer had a legal safeguard guiding how their data was handled by US companies. In response to this, JotForm has taken the groundbreaking step of offering its EU users the opportunity to store their data exclusively in Europe. This ensures EU users can retain their data in their own jurisdiction, which follows their specific data privacy requirements" More information can be found here:

    Also, please see our updated Privacy policy here.

    If you need further clarification or need to ask a specific question, do not hesitate to contact us here. We will be glad to help you.

    Thank you for using Jotform.

    Best Regards,


  • Profile Image
    Answered on December 24, 2017 at 06:42 PM

    We are glad to announce that Jotform Secure Online Forms page is now available, please find detailed information about all common security related questions, on the link below: