What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
From the developer assigned to a similar issue:
HTML tags not working because of security measures in simple text inputs. I will try to find suitable solution but html tags won't work for now.
For now, HTML tags in text will not work. If a suitable secure fix cannot be found, this may be a permanent change. You can refer to the original request for a fix in the other thread for any updates on this issue.