What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Could we get updated about the JotForm minor issues through the "status page" or social media?

    Asked by abteilung on October 26, 2016 at 10:11 AM
    And another question (I already posted about this some weeks ago in another thread): What is the exact purpose of your "status page" if there is no current updates concerning such issues? This could save a lot of time for you and us and threads like this one would be unnecessary. As it is for now, our customers are calling us if they encounter any problems with our upload form: "Oh, is there again some problem with your form?" No good.
    status page status status of jotform jotform status status list
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    JotForm Support

    Answered by KadeJM on October 26, 2016 at 10:21 AM

    You've mentioned you posted a thread about this some time ago but, unfortunately I am unable to locate any thread about that currently.

    Are you referring to this status page of ours here http://jotformstatus.com/ ?

    If so then yes we do list updates about our status there but it is more for major server related issues that happen which severely affect us and that is why you see some things listed but not all.

    Additionally, if it's something of the sort then we will usually display a status message in our forum at the very top to notify everyone.

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    Answered by abteilung on October 27, 2016 at 10:28 AM

    Yes, I'm reffering to jotformstatus.com. This could be really useful and I think it's kind of a good thing. I only wanted to propose to have some current information on this page concerning issues like problems with uploads or other minor bugs. Sorry, but otherwise it's kind of useless. On jotformstatus.com are links to Jotform's facebook and twitter Accounts, too. Normally you would expect to have some really up to date status info there. But there isn't any.

    In short: not the minor bugs are the problem (we love jotform here and appreciate your service and fast support). But transparency about these bugs would be a nice "feature", so we could deal with them.

    And unfortunately I've never seen those status status meesages posted at your forum. Maybe they should be sticky at the top pf the forum?

    Thank you!

     

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    Answered by abteilung on October 27, 2016 at 10:36 AM

    I've posted my question concerning your status page  on this thread:
    https://www.jotform.com/answers/842362-File-Upload-Field-Intermittently-failing-with-files-larger-than-500-MB#12

     

    Answered by abteilung on May 20, 2016 at 09:09 AM

    Hello Neil Vicente,

     

    thank you for your answer... Good to knoe that this was kind of a temporarily problem and it is solved now. For future bugs it would be fine to have those issues on jotform status pages or something like that. Because if we knew that there is an issue with file uploads in advance, we could have saved many hours in searching for a reason why the files are missing.

     

    Is there any website where we can see actual problems you are working on?

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    JotForm Support

    Answered by Kevin_G on October 27, 2016 at 12:06 PM

    Apologies for the inconveniences you've experienced. 

    However, as explained above by Kade, do note that major issues or down times are posted on the JotForm status page, when there is an issue with some of our features such as the file uploads, widgets, integrations or with anything else, then we display this in our JotForm Support page: 

    Currently there is nothing showing as we have not experienced problems with our features, but if, for example, there would be an issue with a widget that affects almost or all of our users then there would be a message altering about it while the problem is resolved.

     

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    Answered by abteilung on November 02, 2016 at 09:25 AM

    Thank you for answering! OK. I will check this if we have some issues.

    Nevertheless I would propose to have these also posted on the status page or something like that. Because we could get fast status updates by following your twitter account. For now we have to rely on our customers to report about these issues.

     

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    JotForm Support

    Answered by Kevin_G on November 02, 2016 at 12:17 PM

    I  will forward your suggestion to our second level so it could be taken into account, if there are updates then we will notify you via this thread.