What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No email

    Asked by yaboyanees on May 05, 2012 at 12:11 PM

    I finally got it to send me an email and a text message alert but now its not working again. It works when I submit it but not when others try to send an order. What gives?

    Any ideas?? Form: 21225210445439

    Page URL:
    www.MyMolcasalsa.com/#!order

  • Profile Image

    Answered by pinoytech on May 05, 2012 at 04:22 PM

    Hi,

    Can you please contact with you email provider and request them to add JotMail's IP Addresses to their whitelist.

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    Hope this helps. If the said issue still persist, do let us know so we can further assist you.

    Thank you for using JotForm!

  • Profile Image

    Answered by yaboyanees on May 05, 2012 at 10:37 PM
    I get an email when I fill out the form sometimes. I don't receive it when others do. My mother also gets a text notification on her phone but she did not receive anything. Both have worked at least once but they are not consistent. We both have different Internet providers. I don't know what she uses. I use qualitynet
    V/R
    Anees Merzi
    760-889-2461
  • Profile Image

    Answered by gori-mathew on May 06, 2012 at 05:14 AM

    We are really sorry for what this issue has caused you. Please can you clone this form and set the notification email to a different on like the one used for this account; a.m***@yahoo.com.

    Try to make submission and see if this works out!

    I have cloned your form and have successfully received notification to my email and jotform account too.