What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Calculation fields not showing on notifier emailAsked by alisonr on October 26, 2016 at 11:06 AM
We have a form Chip and PIN Short Term Rentals and we have a number of fields on there that are filled in as a result of a calculation.
The form works OK an calculates correctly but the notifier email either doesn't include the field or inlcudes them and zero's them out.
How do we get it to show the correct figures?
I did test your form and I am able to replicate the issue you are having. I believe one of your condition is causing this issue. I have cloned your form and testing it to find the cause of this issue.
I will get back to you on this.
Just wondered if there was any update on this case?
I have cloned your form and I was also able to replicate mentioned issue.
I made some tests and I think that Total Price field is causing mentioned issue. You have set calculation for that field and there is false value, which means that you have deleted some field from your form.
Also Order values field has false value set inside of calculation field.
I would suggest you to check conditions and calculations inside of your form and remove false values and set calculation for fields that exist on the form.
Here is my cloned form which should work correctly: https://form.jotform.com/63055805551959
Feel free to clone it.
Hope this will help. Let us know if you need further assistance.