Conditions are not working properly

  • shanelisa
    Asked on October 26, 2016 at 11:11 AM

    Change visibility of field(s) depending on `IF` State conditions.

     
    IF
     
    Please select a field1. Voucher Redemption(Please fill out the form below ...2. Name3. E-mail4. Phone Number5. Delivery Adress6. Voucher Category7. Voucher number8. Voucher Code9. Security Code10. Ref No11. Comments12. Submit13. Mobile Responsive Widget (id11)
    STATE
    Please select a field stateIs Equal ToIs Not Equal ToContainsDoes not ContainStarts WithDoesn't Start WithEnds WithDoesn't End WithIs EmptyIs Filled
     
    DO
    Please select condition actionHideShowHide MultipleShow Multiple
    FIELD
     
     
    Please select a field1. Voucher Redemption(Please fill out the form below ...2. Name3. E-mail4. Phone Number5. Delivery Adress6. Voucher Category7. Voucher number8. Voucher Code9. Security Code10. Ref No11. Comments12. Submit13. Mobile Responsive Widget (id11)
    Page URL: https://form.myjotform.com/62656466979578
  • Jan
    Replied on October 26, 2016 at 1:25 PM

    I cloned your form and I can see that the 4 conditions are working properly.

    Conditions are not working properly Image 1 Screenshot 20

    Are you encountering any issues with the conditions? If yes, please provide more details about the problem so that we can further investigate.

    Thank you.

  • shanelisa
    Replied on October 26, 2016 at 1:38 PM

    hi there, thanks for the reply, the problem is , that it voucher code is entered, it supposed to hid security code and ref code, so same like if security code is filled, it supposed to hide the voucher code and ref code

     

    ive changed it now, so now ive set it when voucher code is checked, show flied voucher code and hide security code and ref code, but its not working aswell, 

     

    pls advise answers on both

  • Jan
    Replied on October 26, 2016 at 3:07 PM

    Please give me more time to work on this issue. I will contact you once I have a solution. Thank you for your patience.

  • Jan
    Replied on October 26, 2016 at 6:45 PM

    Thank you for waiting. Please try this solution:

    1. Delete the "Voucher Code" in the Hide Multiple condition 1 (If Voucher Code is Empty).

    Conditions are not working properly Image 1 Screenshot 40

    2. Delete the "Hide Voucher Code" in the condition 4.

    Conditions are not working properly Image 2 Screenshot 51

    Here's the result:

    Conditions are not working properly Image 3 Screenshot 62

    Here's the demo form: https://form.jotform.com/62997299752983

    Hope that helps. Thank you.