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    Conditions are not working properly

    Asked by shanelisa on October 26, 2016 at 11:11 AM

    Change visibility of field(s) depending on `IF` State conditions.

    Page URL:

    the form Mobile content fill card
  • Profile Image
    JotForm Support

    Answered by Jan on October 26, 2016 at 01:25 PM

    I cloned your form and I can see that the 4 conditions are working properly.

    Are you encountering any issues with the conditions? If yes, please provide more details about the problem so that we can further investigate.

    Thank you.

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    Answered by shanelisa on October 26, 2016 at 01:38 PM

    hi there, thanks for the reply, the problem is , that it voucher code is entered, it supposed to hid security code and ref code, so same like if security code is filled, it supposed to hide the voucher code and ref code


    ive changed it now, so now ive set it when voucher code is checked, show flied voucher code and hide security code and ref code, but its not working aswell, 


    pls advise answers on both

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    JotForm Support

    Answered by Jan on October 26, 2016 at 03:07 PM

    Please give me more time to work on this issue. I will contact you once I have a solution. Thank you for your patience.

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    JotForm Support

    Answered by Jan on October 26, 2016 at 06:45 PM

    Thank you for waiting. Please try this solution:

    1. Delete the "Voucher Code" in the Hide Multiple condition 1 (If Voucher Code is Empty).

    2. Delete the "Hide Voucher Code" in the condition 4.

    Here's the result:

    Here's the demo form: https://form.jotform.com/62997299752983

    Hope that helps. Thank you.