What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Create PDF Form: Stuck on "Working..." message and does not proceed

    Asked by MercyGate on October 26, 2016 at 11:30 AM

    Every time I try to create a PDF form, it will ask me if I would like to include page breaks and the submission button, I tell it no and then it goes to the main screen with a message saying "waiting". It doesn't do anything else. I have let it sit there for hours with no PDF being created. Help?

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    JotForm Support

    Answered by Charlie on October 26, 2016 at 01:52 PM

    Apologies for the inconvenience.

    I tested the "Create PDF Form" function and it seems like it is a general issue and not only on your specific form. I tested it on multiple accounts and it is not generating a fillable PDF form even on a simple test form that I have. 

    Let me forward this to our back-end team to have it checked and fixed. We will update you on this thread as soon as we hear any news. For the meantime, please do check this guide regarding the fillable PDF form: https://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator.

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    JotForm Support

    Answered by beril on October 27, 2016 at 04:53 AM

    The issue should be fixed now. Could you also test it on your side? If the issue still persists, please let us know.