Create PDF Form: Stuck on "Working..." message and does not proceed

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    MercyGate
    Asked on October 26, 2016 at 11:30 AM

    Every time I try to create a PDF form, it will ask me if I would like to include page breaks and the submission button, I tell it no and then it goes to the main screen with a message saying "waiting". It doesn't do anything else. I have let it sit there for hours with no PDF being created. Help?

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    Charlie
    Answered on October 26, 2016 at 01:52 PM

    Apologies for the inconvenience.

    I tested the "Create PDF Form" function and it seems like it is a general issue and not only on your specific form. I tested it on multiple accounts and it is not generating a fillable PDF form even on a simple test form that I have. 

    Let me forward this to our back-end team to have it checked and fixed. We will update you on this thread as soon as we hear any news. For the meantime, please do check this guide regarding the fillable PDF form: https://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator.

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    beril
    Answered on October 27, 2016 at 04:53 AM

    The issue should be fixed now. Could you also test it on your side? If the issue still persists, please let us know.