What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Using a JotForm on a Windows PC

    Asked by Gabrielle Lawrence  on October 26, 2016 at 12:00 PM

    I am assisting a customer that uses your forms and they need to view it on a Windows PC. How do they go about doing it?

    Will it work on Terminal Server running Windows Server 2008 R2.

    JotForm pc windows a
  • Profile Image
    JotForm Support

    Answered by david on October 26, 2016 at 02:34 PM

    Forms can be viewed directly from their URL:

    https://www.jotform.com/answers/668928-Where-can-I-find-the-form-URL-of-my-form

    Forms work in nearly all recent web browsers.  Depending on what web browser you are using, you should be able to view forms without issue even though you are on a much older version of windows.

  • Profile Image

    Answered by Gabrielle Lawrence  on October 26, 2016 at 03:25 PM

    Well, they were emailed a .key file but no instruction on setup.

    What needs to happen with the .KEY file so they can see their data?

  • Profile Image
    JotForm Support

    Answered by david on October 26, 2016 at 04:30 PM

    I believe you are referring to using encrypted forms.  The following guide should have all the information you need, including how to upload the encryption key:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them


    How do we decrypt the text in the submissions panel to see it?

    If your forms are encrypted you will be asked to upload your private key



    As soon as you do so, It will show the success message