What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I delete files to free up space?

    Asked by starone on October 26, 2016 at 02:11 PM

    I had a message that I am running out of space and I have downloaded all the submitted files. Is there a way to delete the stored files on your system to free space? 

    Page URL:
    HowdoIdeletefilestofreeupspace?

    delete files free up space
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    JotForm Support

    Answered by jonathan on October 26, 2016 at 04:51 PM

    There are 2 methods to delete the uploaded files on the form.

    #1 Delete the upload field on the form. 

    When you delete the upload field itself on the for, all uploaded data on that field will be deleted also.

    #2 Delete the submission data in form submission panel.

    If you only want to delete specific submissions and want to retain some uploaded files, you will need to select the specific submission and delete them.

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    If you delete the entire submission data of the form or the form itself, it will clear everything else.

    Please remember that deleted submissions in the submission panel will be permanently gone as we do not keep any other copy of them on our end. 

    Hope this help. Let us know if you need further assistance.

    Regards