What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my forms disabled?

    Asked by pacdone on October 26, 2016 at 02:13 PM

    Hi forms was working a few hours ago.

    now its says Form Disabled.

    Page URL:
    https://form.jotform.co/51434263974863

    My Forms hours a
  • Profile Image
    JotForm Support

    Answered by Kiran on October 26, 2016 at 05:02 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I notice that your form MAC4U Workorder form is collecting username and passwords which is not allowed with JotForm. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    I have removed the guilty fields from the form and activated your account. Please refrain from adding such fields to your forms to avoid any further suspensions. 

    Thank you!