What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are emails still added the bounce list for SMTP sender?

    Asked by ryanderson on October 26, 2016 at 03:22 PM

    Are emails still added the bounce list if the sender email is a custom SMTP setup?



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

    bounce list smtp sender
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    JotForm Support

    Answered by Mike on October 26, 2016 at 06:58 PM

    No, our bounce list is not applied to the custom SMTP senders.

    If you need any further assistance, please let us know.

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    Answered by ryanderson on October 26, 2016 at 07:09 PM

    Great. This should be advertised/shown more, perhaps in the Bounce List article: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    There are many people upset with the Bounce List feature in the forum that I have seen (myself included, having not known I was not receiving critical business form contacts for over 3 months) and this would help JotForm very much if people knew it would not happen if they setup a custom SMTP sender.

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    JotForm Support

    Answered by Mike on October 26, 2016 at 08:18 PM

    Thank you for your suggestion. We will add the information about the SMTP sender solution to the guide.