What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Create PDF Form: not working, it is getting stuck at "working".

    Asked by Eniem on October 26, 2016 at 03:59 PM

    When Exporting to PDF from the My Forms page, I select Create PDF from the More dropdown however nothing happens after that besides a tan "working" bar that appears above my forms. Am I missing a step to export to PDF?

    Page URL:

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    JotForm Support

    Answered by BDAVID on October 26, 2016 at 07:48 PM

    The problem reproduces on my end too:

    I have escalated this to our second level, you will be updated via this thread when this gets fixed.


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    JotForm Support

    Answered by beril on October 27, 2016 at 04:52 AM

    The issue should be fixed now. Could you also test it on your side? If the issue still persists, please let us know.

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    Answered by Eniem on October 27, 2016 at 10:48 AM

    The issue has been resolved, Thank you.

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    Answered by paulnugent on February 10, 2017 at 01:12 PM

    I'm having the same problem.

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    JotForm Support

    Answered by Kevin_G on February 10, 2017 at 02:23 PM


    I have tested the form in your account and was able to download  it as PDF: 

    Could you please try downloading your PDF form from another web browser? 

    If the problem persists, please open a new thread and let us know the form you're trying to download, I tried with this one https://form.jotform.com/70405907444152 

    We will be glad to help you.