Create PDF Form: not working, it is getting stuck at "working".

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    Eniem
    Asked on October 26, 2016 at 03:59 PM

    When Exporting to PDF from the My Forms page, I select Create PDF from the More dropdown however nothing happens after that besides a tan "working" bar that appears above my forms. Am I missing a step to export to PDF?

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    BDAVID
    Answered on October 26, 2016 at 07:48 PM

    The problem reproduces on my end too:

    I have escalated this to our second level, you will be updated via this thread when this gets fixed.

     

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    beril
    Answered on October 27, 2016 at 04:52 AM

    The issue should be fixed now. Could you also test it on your side? If the issue still persists, please let us know.

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    Eniem
    Answered on October 27, 2016 at 10:48 AM

    The issue has been resolved, Thank you.

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    paulnugent
    Answered on February 10, 2017 at 01:12 PM

    I'm having the same problem.

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    Kevin_G
    Answered on February 10, 2017 at 02:23 PM

    @paulnugent, 

    I have tested the form in your account and was able to download  it as PDF: 

    Could you please try downloading your PDF form from another web browser? 

    If the problem persists, please open a new thread and let us know the form you're trying to download, I tried with this one https://form.jotform.com/70405907444152 

    We will be glad to help you.