What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot get in to my account our email has changed to salesteam@lifecareinformation.com

    Asked by garland kellogg  on October 26, 2016 at 04:53 PM

    please help me log back in I paid $19 this week

    My Account email in cannot
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 26, 2016 at 09:46 PM

    I have checked on our system with the email address you provided and indeed there is an account related to your email, the username is ROBK2000500, if you're having problems logging in, please try resetting your password, I have checked the email address and I can see it is not in our bounce list, one of the reasons why emails do not get sent. 

    Steps to reset password: 

    1. On the login page and click on the "Forgot password?" link: 

    Once there enter the email address related to your account or the account username, the email with the reset instructions will be sent however to the email address you've set up in your account: 

    Hope this helps.