What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notifications: Not receiving emails from submissions.

    Asked by UNOBIO on October 26, 2016 at 05:13 PM

    Hello! I use JotForm and am supposed to receive the forms via my email: melane@unomaha.edu 

     

    I have not been receiving completed forms to my email. Can you please help me?

     

    Thank you,

     

    Megan 

    not receiving email email receiving receiving email
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 26, 2016 at 11:26 PM

    I have checked the email address you've provided and I can see all emails are being sent, the email address is not in our bounce list either which is one of the reasons why emails do not send.

    You can also check the email history on your end by following this guide: How-to-View-All-Your-Form-Email-History

    I would suggest you to take a look on this guide Why-I-am-not-Receiving-Email-Notifications

    If the problem still persists, try setting up SMTP on your account so you will be able to control the sender email info: How-to-Setup-SMTP-for-a-Form

    Hope this helps.