- Harriett AlfredAsked on October 26, 2016 at 05:29 PM
- JotForm SupportKevin_GAnswered on October 26, 2016 at 10:43 PM
I have checked the email address that you're using as recipient in your form https://form.jotform.com/HAlfred/CAPSTONE and I can see it is in our bounce list, I have already removed it from there so you should receive emails now.
I would suggest you to check this guide in order to avoid bouncing: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If the issue still persists, please try setting up SMTP in your account so you have more control over the sender emails and IP addresses, this guide will help you with that: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.