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    I have a form already made up with you all from last year for my students to fill out but I am not receiving them.

    Asked by Harriett Alfred on October 26, 2016 at 05:29 PM
    fill all receiving a
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    JotForm Support

    Answered by Kevin_G on October 26, 2016 at 10:43 PM

    I have checked the email address that you're using as recipient in your form https://form.jotform.com/HAlfred/CAPSTONE and I can see it is in our bounce list, I have already removed it from there so you should receive emails now. 

    I would suggest you to check this guide in order to avoid bouncing: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    If the issue still persists, please try setting up SMTP in your account so you have more control over the sender emails and IP addresses, this guide will help you with that: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.