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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF fillable form: Why submitted info is not showing up in my submissions page?

    Asked by stgillespie on October 26, 2016 at 05:41 PM

    Provided a PDF form for conversion into JotForm. Worked just fine. I have entered test data and submitted a form and when I go to submission, the only date is the submission time and date, which seems to be correct.

    Page URL:
    file:///Users/SteveGillespie/Downloads/Audition%20Pre-registration2%20<br/>-%20Fillable%20(3).pdf

    Screenshot
    JotForm Time and Date and only date
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 26, 2016 at 10:53 PM

    I have just tested your form and I can see the submissions are being sent to your JotForm account, here is a screenshot of it: 

    Please when you're download your PDF fillable form select the option to automatically collect the submissions, otherwise you will need to manually add them to your submissions page for this form: 

    Please select the option "Auto Collect" and test your form again, let us know the result of your test.

     

  • Profile Image

    Answered by stgillespie on October 27, 2016 at 12:44 PM
    Tried your solution and got the same results. Created a new form and got the same results. Tried using both Chrome and Safari. Any other suggestions?
    Thanks
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 27, 2016 at 02:19 PM

    Apologies for the inconveniences.

    However, I'm still unable to replicate the problem on my end, I have downloaded one of your forms choosing the option "Auto Collect" and tested the form again, I can see it is working fine and the submitted info is showing in your submissions page. 

    Here's a screen-cast about when I tested your form: 

    Here is the record generated in your submissions page: 

    Which PDF viewer are you using? 

    I'm using Acrobat Reader on my end and the form is being submitted without any problem, could you also test your form connected in a different network please? 

    This could be due to different reasons, the connection maybe is not sending the info to the JotForm server or it is being blocked anywhere because of security filter.

    However, please test on your end and let us know how it goes. 

  • Profile Image

    Answered by stgillespie on October 27, 2016 at 02:44 PM
    Don’t know what to tell you, it is NOT working for me.
    Thanks for looking into my issue.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 27, 2016 at 04:00 PM

    OK, just to confirm I have tried to submit your PDF fillable form with Google Chrome and I can confirm that this is the problem, when I clicked on the submit button nothing happened, but when checked your submissions page I can see the empty submissions.

    As you can see there are multiple empty submissions right after my tests on Adobe Reader, so submitting your form using a web browser will not work since there is some communication that needs to be done with the server in order to send the data, something that is not being processed when trying to submit the form using a web browser.

    What I would suggest you is to download Adobe Reader on this link: https://get.adobe.com/reader/ 

    Download your form again and open it with this software, submit your form and you should see the same as shown in the screen-cast I provided above, if you're asked to allow access the file to the networks, please do it, otherwise the submission may not be sent. 

    Hope this helps.